Privacy Policy
Introduction
Penguin Shuttle (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.penguinshuttles.co.za, contact us, or use our transport and tour services.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Contact us via WhatsApp, phone, email, or the contact form.
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Request a quote or booking.
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Subscribe to updates or promotions (if applicable).
The personal data we may collect includes:
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Full name
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Contact number
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Email address
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Pickup/drop-off location and travel details
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Any other information you choose to provide
We also automatically collect limited technical data such as:
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Browser type and version
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Device type
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Pages visited and time spent (through cookies or analytics tools)
How We Use Your Information
We use your information to:
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Respond to your booking requests or inquiries
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Confirm and manage your transport or tour bookings
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Improve our website and services
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Communicate updates, confirmations, or special offers (if you’ve opted in)
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Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
WhatsApp Communication
When you contact Penguin Shuttle through WhatsApp, your messages are processed by Meta Platforms (WhatsApp) under their own privacy policy.
We only use the chat to confirm travel details, send quotes, and provide customer service. We will never share your number or chat content with anyone outside our team.